Refund Policy
This Refund Policy describes the conditions under which users of the KIBRITO platform may request a refund for paid services. By using KIBRITO, you agree to the terms outlined below.
1. General Principles
KIBRITO provides digital services, subscriptions, promotional tools and a virtual internal balance system. Funds added to the internal balance are considered an advance payment and are used to purchase services within the platform.
Since digital services are delivered instantly or become available immediately after purchase, most payments are non-refundable.
2. Non-Refundable Services
The following services are non-refundable under all circumstances:
- Subscription packages (Minimal, Standard, Maximum, Automotive, Real Estate)
- Story ads (24-hour promotional stories)
- One-time ad bump
- PUSH notifications sent on behalf of KIBRITO
- Highlighted ads / frame highlighting
- Any other service that has already been activated or delivered
Once one of the above services is purchased and activated, it is considered fully delivered and cannot be refunded.
3. Refunds for Internal Balance Top-Ups
Users may voluntarily top up their internal balance in the application. According to the platform rules, funds added to the internal balance:
- are considered an advance payment,
- are not tied to a specific service,
- remain available until spent,
- cannot be withdrawn back to a bank account or card,
- are non-refundable except in specific legal cases.
Refunds for internal balance top-ups are not provided, unless:
- a duplicate payment occurred due to a technical error,
- a bank/payment provider processed the payment incorrectly.
In such cases, users must provide payment confirmation and proof of error.
4. Refunds for Technical Issues
If a paid service was not delivered due to a confirmed technical failure on the part of KIBRITO, the user may request:
- service reactivation (preferred), or
- a refund to their internal balance.
No refunds are issued to external payment methods.
5. Incorrect or Unauthorized Purchases
KIBRITO is not responsible for payments made by mistake, by third parties, or due to unauthorized access to a user's device or account.
Users are responsible for securing their account and payment methods. Refunds for unauthorized purchases are handled by the user's bank or payment provider.
6. Disputes and Abuse Prevention
KIBRITO reserves the right to deny a refund if:
- a user abuses refund requests,
- fraudulent activity is suspected,
- a user violates the platform rules or provides false information.
7. Contact and Support
If you believe a refund may be applicable in your case, please contact our support team:
Email: support@kibrito.com
Required information:
- Full name and phone number
- Payment method and date
- Receipt or transaction ID
- Description of the issue
The support team may take up to 14 days to review your request, depending on the complexity of the case and communication with payment providers.
8. Policy Updates
KIBRITO may update this Refund Policy periodically. The most recent version is always available on the website and in the mobile application.